Organization-Focused Assessment and Intervention
for Certification and Licensure
and implemented mastery assessments for line personnel to be used in the
branch network of a large financial services firm. Assessments were designed
to diagnose areas needing development, as well as to certify employees
in their jobs. Developed mastery assessments for mechanics and electricians
at a variety of experience levels for a large utility. These assessments
are currently used for internal certification (e.g., master-level, journey-level,
etc.), and to make promotion decisions based on job-relevant knowledge.
Developed and analyzed examinations for occupational licensure of several
disciplines in various states. This includes psychometric review of examination
specifications, as well as item development and review to conform to principles
of item writing.
Realigned the services of a large financial
services firm with the needs of customers and skill levels of employees.
Realignment resulted in a major reorganization and the design, development,
and provision of new products and services. Incorporated a newly designed
quality program to monitor effectiveness. Engaged in team building exercises
of senior management teams in two financial services organizations. Resulted
in improved coordination of missions and activities.